Help
Everything you need to know before ordering. Missing a question? Write to us on WhatsApp.
Delivery & payment
We deliver to all 24 governorates of Tunisia. Every frame is made to order in our Tunis workshop, then packed with corner protectors.
Lead times
- Making: 3 to 5 business days
- Delivery: 24 to 72 h after dispatch
Fees
Delivery: 8 TND, anywhere in Tunisia.
Payment
You pay the courier in cash on delivery. After you order, we call you or message you on WhatsApp to confirm it.
Size guide
Five sizes, always in the same proportions. Above a 2 m sofa, aim for a piece covering about two thirds of its width, or a wall of several frames.
Hanging your frames
- The centre of the piece about 1.45 m from the floor, at eye level.
- Above a sofa or a console, leave 20 to 25 cm between the furniture and the bottom of the frame.
- For a gallery wall, keep the same gap (5 to 8 cm) between frames, and lay them out on the floor first to try the arrangement.
- Our frames come with their wall hook.
Returns & exchanges
Frame arrived damaged? Send us a photo on WhatsApp within 48 h and we replace it free of charge.
As pieces are made to order, they cannot be returned or exchanged for a change of mind. Custom orders are never taken back.
FAQ
Can I see the piece before paying?
Yes: you pay on delivery, once you have the parcel.
Can I change the frame colour?
Pick the frame colour on the artwork page, among those offered for it.
Do you make sizes not in the catalogue?
Yes, through our custom framing service: send us the dimensions and we will quote you.
Do you deliver abroad?
Not for now. Write to us if you are outside Tunisia.
Can I give a piece as a gift?
Yes. Say so in the order note: we don't put the price in the parcel.
Contact
WhatsApp : +216 28 80 34 74
Instagram : @framelab.tn
Workshop: Tunis (address and opening hours to add)
Terms of sale
Prices are in Tunisian dinars (TND), all taxes included. Payment is made on delivery. Lead times and return conditions are those given above on this page. Every order is confirmed by phone or WhatsApp before it is made.
Company name, tax ID and registered address to add.
Privacy
We only use your name, phone number and address to process your order or request and to contact you about it. They are never sold or shared, except with the courier for delivery. To have them deleted, write to us on WhatsApp.
